– You have 14 days to return the products sold after receipt Shipping cost will be added through the returns in your customer account or by calling customer service number (01028056598) or via email INFO@GAVANAOFFICIAL.COM.

– If the item have a defective, does not work properly, does not match the description of the site, is fake, or was received damaged as a result of transportation and shipment, you have the right to return it within 30 days from the date of receipt for free, and the value of the item will be refunded to you within a maximum period of 14 working days.

When returning the product, make sure that all the accessories and labels for the order are in their proper condition and that the product is in its original package in the correct condition in which it was received and that the package is closed by the factory sealed (in the case of replacement within 14 days) as well as the inclusions in the offers such as included gifts with the products or Exceptional accessories. If you create a password for the device that you want to retrieve, please make sure to remove it, otherwise the request will not be completed correctly for products that show manufacturing defects within 30 days of purchase and applies if they are returned and received with all the inclusions, as well as the inclusions in the offers such as included gifts with the products or Exceptional accessories labels and packaging of the device in its receiving conditions


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at INFO@GAVANAOFFICIAL.COM.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Shipping returns

If you need to return something , or you simply don’t like what you’ve got. make sure all the tags are on, and the item is exactly as you received it. You need to get it back to us within 14 days from the delivery date.

Please follow the below process for returning your item to us:

1 – Re-pack the item in its original packaging with labels and tags still attached.

2 – The customer shall bear the shipping costs in the event that the return is made through the representative in the absence of a deposit.

Need help?

Contact us at INFO@GAVANAOFFICIAL.COM for questions related to refunds and returns.

سياسة الإرجاع

:استمتع بالتسوق مع ميزات سياسة الإرجاع التالية

– لديك 14 يومًا لإعادة المنتجات المباعة بعد الاستلام و سيتم خصم تكلفة الشحن من خلال المرتجع في حساب العميل الخاص بك أو الاتصال على رقم خدمة العملاء () أو عبر الإيميل

– إذا كانت السلعة شابها عيب أو لا تعمل بصورة صحيحة او حتى لا تطابق وصف الموقع أو مزيفة أو تم استلامها تالفة نتيجة النقل والشحن ، يكون لك الحق فى استرجاعها خلال 30 يوم من تاريخ استلامها مجاناَ، وسوف يتم رد قيمة السلعة إليكم خلال مدة اقصها 14 يوم عمل.

– عند إرجاع المنتج, تأكد من وجود جميع الملحقات والملصقات الخاصة بالطلب بحالتها السليمة وأن المنتج فى عبوته الاصلية بحلتها السليمة التى تم الاستلام بها و أن العبوة مغلقة بغلق المصنع (فى حالة الأستبدال خلال 14 يوم )وايضاَ المشتملات فى حالة أذا كان المنتج شامل هداية أو ملحقات أستثنائية. إذا قمت بإنشاء كلمة مرور للجهاز الذى ترغب فى إسترجاعه, فيرجى التأكد من إزالته و إلا لن يتم اكمال الطلب بشكل صحيح و ذلك للمنتجات التى تظهر بها عيوب صناعة خلال 30 يوم من الشراء و ينطبق على حالة أرجاعها أستلامها بكافة المشتملات و الملصقات و عبوة الجهاز بحلتها السليمة.

بعض المنتجات لا يمكن استرجاعها و هى:

المنتجات التالفة (باستثناء تلف النقل)

المنتجات التي ليست في عبواتها الأصلية

المنتجات التي لا تشمل جميع الملحقاتالمنتجات غير المختومة من مجموعات المنتجات التالية

Delivery Policy


Please be advised that the official business days in the GAVANA from Sunday to Thursday. Fridays, Saturdays, holidays, and public holidays its holidays for all employees of GAVANA and shipping companies

Our first mission is to offer you the best online shopping experience, so we have made it easier for you to make your shipment easier because your convenience is our priority

GAVANA mainly delivers your orders through a third party to ensure the timely shipping of your order.

The method of delivery at GAVANA is to deliver within 4 to 7 days as a maximum, depending on your geographical area, giving you the option to choose the right time for you to deliver at any time during the day, week or even during the month.

In the case of urgent orders, please contact our customer service and we will do our best to help you.

We will ask for your signature on a copy of the invoice to confirm receipt of the goods. We will deliver the order to the registered address, and we consider the signature of anyone at the address as a receipt of the order.

If there is no one at the registered address to receive your order, we will ask you to contact our customer service to agree another delivery time. The company is not able to attempt delivery more than twice. The company is not responsible for any order exceeding 7 days of the first delivery attempt.


In-stock Orders are fulfilled within 5-7 business days.

Custom-made Orders are fulfilled according to individual production time which is stated on the product description page.

Delivery cost is either

Calculated at check-out depending on the product and the delivery address

Quoted after order for special orders, and included on your order’s final balance


Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within 5 business days of the date of your order. Business days mean Saturday to Friday, except holidays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.